Shipping

We offer UPS ground, 3 day select, 2nd day air and next day air.  Pricing is calculated upon checkout.

All orders placed before 12pm CST Monday through Friday will be shipped same business day (excluding holidays). Any orders placed after 12pm CST will be shipped the following business day.  Any overnight orders placed Friday through Sunday will be shipped on Monday.

No Saturday delivery.

International customers:  We ship to select locations globally.  Please refer to the list of countries we currently ship to provided below (if you are located in a country not listed, please feel free to contact us as we may be able to assist you).

  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Luxembourg
  • Monaco
  • Netherlands
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom (Great Britain)
  • U.S. Virgin Islands

*Please note that international shipping is subject to import duties and taxes applied once a shipment reaches your country. The customer is responsible for these charges.  We require a signature on all international shipments.

Once your package has shipped, you will receive an email confirmation including confirmation and tracking information for your parcel.

If for any reason an item you have selected is out of stock, we will contact you as soon as possible.

Return Policy

If you require a return/exchange, we recommend contacting us prior to sending your return items.

  • Online purchases of full priced merchandise may be returned or exchanged within 14 days of receipt of package.
  • Online purchases may be refunded in the original form of payment.
  • Sale items are sold as ‘all sales final’ No returns or exchanges.
  • All returned merchandise must be in original/new condition with tags attached.
  • Original shipping charges are non-refundable. Cost of return shipping is the sole responsibility of the customer.

Gifts

Trillium offers complimentary gift boxes (exclusions may apply on certain items).   If you require gift packaging, simply leave a message in the “comments” box during checkout.  Our standard gift box option includes a Trillium gift box with ribbon.

Sizing Information

Since we represent several different designers, the sizing may vary from designer to designer.  Please contact us for any questions you may have regarding sizing and we’ll be happy to help.

 

Trillium